1.) My crappy new health insurance company (hi there, AETNA), which requires that you mail-order all prescriptions after you’ve had them refilled twice at retail. And doesn’t tell you about this little requirement. And then just flatly refuses to pay their share of the prescription when you show up at the drug store to pick up your latest installment, so you end up paying full price because you kinda need that prescription right now, which is why you have “refills” in the first place.

2.) VistaPrint, the online business card company. I ordered cards from them August 2 and paid extra for their 7-day processing and shipping. The ship notification came on August 4. By August 14, still no sign of the cards. I contacted DHL about the tracking number listed on the VistaPrint web site (which had showed as permanently “Shipping Info Received” since August 4) and DHL had no record of ever receiving the package. I called VistaPrint; the first CSR took my info, put me on hold, and promptly hung up on me. The second kept putting me on hold due to “system problems” and being unable to track down a supervisor, and was unable do so anything for me except order a re-print at the same priority as the last one, which meant waiting at least another week for something that should have arrived days ago. I cancelled the order, asked for a refund, and ordered MOO cards instead with happy imported-from-Flickr pictures of my hand-dyed rovings on them. They’ll ship from London, but I bet I’ll get them before this coming Friday.