On November 16, I ordered a Nook e-reader as Jag’s big gift this year. (This was not a surprise gift; he spent a while researching e-readers and decided he’d like a Nook.) Up until about a week ago, I had a ship date of December 18 with 2-day shipping.

That changed on the 18th when I got this email:

“Dear Heather,

This is to confirm that your nook is about to ship. Although your shipment has been slightly delayed, we’ve upgraded you to overnight shipping to ensure you’ll receive your nook by December 24th. If you ordered nook accessories, they may ship separately.”

Fine, I went to the web site and found out it was now supposed to ship December 23 for Christmas Eve arrival. I was not thrilled about this, but Jag was ok with getting it a little later than expected.

Last night, me and Jag exchanged gifts (I got awesome stuff as usual, more on that later). Before I went to bed, that status on the B&N web site still said the expected ship date was December 23.

This morning the estimated ship date is….January 22. W…T…F!!!

I called customer service and was told not to go by what was on the web site, that they were unable to tell me if my order was shipping today, and that I could call back around 5-6pm to see if I was even going to be able to give Jag his Nook as a gift THIS FREAKING YEAR.

What really pisses me off is that there has been so little email communication about the order status. If the order is being delayed a month, we had BETTER be getting that $100 B&N store credit that other delayed Nook customers have been getting. Grrrr.